Terms of service

Withinstay provides hosted pre-arrival forms, a workspace for managing guest arrivals, and automated guest email. We provide the software; you decide what you ask guests and what you send them.

• You must give accurate account details and keep your login credentials secure.
• You are responsible for everything done under your account, including by anyone you invite to your workspace.
• You must be authorised to act for the property you register.
• Tell us promptly if you believe your account has been accessed without permission.

Guest data you collect through Withinstay remains yours. We process it on your behalf to run the service, as described in our privacy policy.

You are responsible for:

• Having a lawful basis to collect the guest information you ask for, and telling guests how it will be used.
• Only asking for information you actually need. Health, wellness or other sensitive details carry additional obligations in most jurisdictions.
• The content of messages you send, including any you paste into third-party platforms.
• Complying with the rules of any booking platform you use. Airbnb, Booking.com and similar platforms set their own policies about contacting guests and sharing links, and those policies are between you and them.

You agree not to use Withinstay to:

• Send unsolicited bulk or marketing email. The service is for transactional guest communication.
• Impersonate another person or business, or misrepresent who a message is from.
• Collect payment card details, government identifiers or other data the service is not designed to hold.
• Break the law, infringe someone's rights, or attempt to disrupt or gain unauthorised access to the service.

We may suspend an account that puts guests, other customers or our sending reputation at risk.

Withinstay can connect to services you already use, such as booking systems and Gmail. Those connections are optional, you authorise them yourself, and your use of those services stays governed by their own terms. We are not responsible for changes they make to their platforms, pricing or availability.

We work to keep Withinstay available and reliable, but we do not guarantee uninterrupted service. Planned maintenance, third-party outages and factors outside our control can interrupt access. Support is provided by email.

Paid plans are billed in advance at the rates shown on our pricing page. We will give reasonable notice before changing prices for an existing subscription.

To the extent permitted by law, Withinstay is provided as-is, and we are not liable for indirect or consequential loss, lost profits or lost data. Nothing in these terms limits rights that cannot be excluded under consumer law that applies to you.

You can stop using Withinstay and close your workspace at any time. We may end or suspend access if these terms are breached, or if we stop offering the service, in which case we will give reasonable notice and a chance to export your data.

These terms are governed by the laws of New Zealand. Any dispute arising from them is subject to the non-exclusive jurisdiction of the New Zealand courts.

Questions about these terms can go to hello@withinstays.com.