Email engine
Design platform-safe pre-arrival, add-on and hosted order messages for every guest surface without making Airbnb, Booking.com, WhatsApp or mailbox filters nervous.
Invite a confirmed guest to complete their branded Withinstay arrival form.
Variables / tokens
Click to insertAutomation journeys
Map exactly when each template variant runs: OTA-safe before guests enter Withinstay, owned Resend messages after consent, and WhatsApp only when opt-in plus template approval are ready.
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Universal pre-arrival
Move every confirmed guest from the booking channel into a Withinstay form, then continue the owned lifecycle through Resend.
Owned email path included
At least one step uses Resend after the guest enters the Withinstay flow.
OTA boundary defined
Guest channel templates are used before the guest enters Withinstay.
Credential setup remains
3 steps still need credentials, domain verification or template approval.
Journey drafts are ready for setup. Sign in to persist host-specific automation settings.
Platform capability matrix
Each template has a separate variant per guest surface, so copy can stay useful without tripping platform security filters.
| Capability | Resend | Gmail | Airbnb | Booking.com | Hostaway | |
|---|---|---|---|---|---|---|
Rich layout HTML formatting, buttons and email-safe layout. | Yes | Yes | No | No | Limited | Limited |
Links Hosted Withinstay form URLs or website buttons. | Yes | Yes | Limited | Limited | Yes | Yes |
Variables Guest, property, reservation and form placeholders. | Yes | Yes | Limited | Limited | Yes | Limited |
Images Inline image or media support. | Yes | Limited | No | Limited | Limited | Limited |
Attachments Files attached directly to the message. | Limited | Limited | No | Limited | No | Limited |
Safety rule of thumb
- Approved domain for OTA links.
- No direct contact info in OTA messages.
- WhatsApp needs opt-in and approved templates.
- Resend handles owned lifecycle email.
- Google Sheets remains backup only.
Draft variants are local until saved inside a signed-in host workspace.